Privacy Policy

Weststar Mobility (“Weststar Mobility,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our non-emergency medical transportation services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information You Provide

Name, phone number, email address, and mailing address
Pickup and drop-off locations
Medical or mobility-related information necessary to arrange safe transport (e.g., wheelchair, stretcher, or gurney requirements)
Emergency contact information
Billing and payment information
Any information submitted through contact forms, phone calls, or booking requests

Information Collected Automatically

IP address, browser type, and device information
Pages visited, time spent on our website, and referring URLs
Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

Schedule, coordinate, and provide transportation services
Communicate with you about appointments, pickups, and service updates
Process payments and billing
Respond to inquiries, requests, and customer service needs
Improve our website, services, and operations
Comply with legal and regulatory obligations
Maintain the safety of our patients, drivers, and staff

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

Healthcare providers and facilities (e.g., hospitals, care facilities) to coordinate transportation and transfers
Service providers who help us operate our business (e.g., scheduling software, payment processors)
Legal or regulatory authorities when required by law
Family members or authorized representatives, when necessary to coordinate care and transportation

We do not share your information for third-party marketing purposes.

4. Health-Related Information

Because we provide medical transportation services, we may collect limited health-related information (such as mobility needs or medical equipment requirements) solely to ensure safe and appropriate transport. This information is used only for scheduling and service delivery purposes and is handled with care and confidentiality.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze site traffic, and understand how visitors use our site. You can control cookie preferences through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

7. Your Privacy Rights (California Residents)

If you are a California resident, you may have the right to:

Know what personal information we collect and how it is used
Request access to or a copy of your personal information
Request deletion of your personal information, subject to certain exceptions
Opt out of the sale or sharing of personal information (Weststar Mobility does not sell personal information)
Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children without appropriate parental or guardian involvement, as is standard in coordinating care for minors requiring transportation.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us